Travel & Leisure

mXP

mXP is a suite of products designed to capture responses from consumers as they engage in the physical world, generating new insights brands can use to inform marketing and business decisions.

By leveraging the technology platform powered mXP, Phoenix is able to garner continuous insights from consumers, quickly and accurately. The combination of our vertical industry expertise, market research experience, and advanced analytics with mXP‘s user base and ongoing, trusted relationships with mobile users, results in incredibly valuable insights for our clients.

Phoenix AirportXP

AirportXP allows travelers to share their experience at the 250 busiest U.S. Airports –...

AirportXP allows travelers to share their experience at the 250 busiest U.S. Airports – empowering airport management to analyze, react and activate change in real-time across a variety of service touch points.

A continuous, daily flow of traveler feedback, coupled with mXP’s unique approach to generating insights, provides in-moment measurement of service quality from counter check-in through departure. For the airport manager, this means building relationships with business and leisure travelers, plus the ability to identify and address service problems as they surface, in real-time.

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AirlineXP

AirlineXP allows travelers to share their experience from flight departure to baggage delivery at the...

AirlineXP allows travelers to share their experience from flight departure to baggage delivery at the 250 busiest U.S. Airports – empowering airline management to analyze, react and activate change in real-time across a variety of service touch points.

  • Self-reported assessments, directly from travelers engaging on their mobile device, are displayed in real-time to a dynamic, interactive dashboard with filtered search
  • Access to travelers’ experience within the airline gate, boarding, flight attendants, seating, condition of aircraft, in-flight services and baggage delivery
  • Compare and index your results against all competitive airlines and across all 250 of the busiest U.S. airports

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